Work Flow Design, more recently termed Process Re-engineering, is a complete renovation of the process people use to achieve results.
The premise is to link the outcomes people produce, not the activities they perform, in a chain through the organisation. Each outcome must be correct for the next operation in the sequence.
The process begins with identification of external and internal customer requirements, and the sequence of events necessary to produce them. The events are organised to meet the external customer requirements.
Work activity within each event is organised to meet the requirements of the next event. The objective is to streamline the flow of service or product through the sequence and eliminate unnecessary work.
Effective work flow design allows people to work smarter, without requiring them to work any harder.
The Work Flow Design process will help the clients:
- Specify outcomes based on customer requirements
- Design work–flow(s) around desired outcomes
- Combine tasks into meaningful work units
- Create process–based teams
- Create information systems to coordinate workflows
- Establish measurements to monitor outcomes
- Decentralise work–related information
- Build process controls directly into workflows
- Localise decision making